Refund Policy

Returns

If you change your mind, you can return any item within 14 days of receiving it. Items must be unused and in their original condition and packaging.

How to start a return

Email us at decorablesupport@gmail.com with your order number and the item you would like to return. We will reply with the returns address and instructions. Please contact us before sending anything back, as returns sent without a prior request cannot be matched to an order.

Return postage

Return postage is paid by you, unless the item arrived damaged, faulty or was not what you ordered. We recommend using a tracked service, as we cannot refund items that do not reach us.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or incorrect, email us as soon as possible with your order number and a photo, and we will arrange a replacement or a full refund, including any return postage.

Refunds

Once your return arrives and has been checked, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank may take a few further days to show the refund.

Your rights

This policy does not affect your statutory rights as a consumer.